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Shipping policy

All Painted Ivy wallpaper is custom printed to order.

SHIPPING DESTINATION

Orders ship to the United States, Canada (excluding Saskatchewan) and Australia. Shipping is free to all three.

PRODUCTION AND DELIVERY TIMES

Production typically takes 2-3 business days. After production, carrier transit typically takes an additional 2-3 business days to the United States and Canada, and 3-5 business days to Australia. Most U.S. and Canadian orders arrive within 4-6 business days after the order is placed, and most Australian orders within 5-8 business days.

During peak holiday periods, production may take 2-5 business days.

FULFILLMENT LOCATION

Orders are produced and shipped by our production partner in Latvia.

CUSTOMS AND IMPORT CHARGES

Import duties and taxes on orders to the United States, Canada and Australia are prepaid, so there's nothing to pay on delivery.

SHIPPING DELAYS

Once an order has been dispatched, we are not responsible for delays caused by the carrier. If your order has not arrived within the estimated delivery timeframe, please contact us at ivy@paintedivy.com.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please contact us at ivy@paintedivy.com within 14 days of delivery and include photos showing the issue.