Terms of service

Terms of Service

Last updated: August 3, 2025

Welcome to Painted Ivy. These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services (collectively, the “Services”). By visiting our site or purchasing from us, you agree to be bound by these Terms, along with our Privacy Policy and Return Policy.

If you do not agree to these Terms, please do not use our Services.

1. Account & Access

By using our Services, you confirm that you are at least the age of majority in your state or province of residence. You agree to provide accurate, complete information when placing an order and to maintain the confidentiality of your account, if applicable.

2. Our Products

All wallpaper is custom printed to order. Slight color, scale, or texture variations may occur due to screen settings and the digital printing process. We strongly recommend ordering a sample to preview these details before placing a full order.

We reserve the right to adjust product details, availability, or pricing at any time without notice.

3. Orders

Once submitted, orders are considered final. Because each item is made just for you, we do not accept cancellations, returns, or exchanges.

Please double-check your measurements, design selection, and panel height before placing your order. If you have questions about your order, feel free to email us at ivyconnerstudio@gmail.com, and we’ll do our best to assist.

4. Prices & Billing

All prices are listed in USD and are subject to change at any time. Shipping, taxes, and duties (if applicable) are calculated at checkout. By completing a purchase, you authorize Painted Ivy to charge your selected payment method for the total amount shown at checkout.

5. Shipping & Delivery

We do our best to ensure orders are processed and shipped as quickly as possible. Because all wallpaper is printed to order, processing times may vary based on current order volume.

Shipping times depend on your location and the shipping carrier. Once your order ships, you’ll receive a tracking number via email.

Please double-check your shipping address before placing your order. We are not responsible for delays caused by the shipping provider, customs, or incorrect delivery information. Risk of loss transfers to you once your order has been handed off to the carrier.

6. Damaged or Defective Orders

If your wallpaper arrives damaged or defective, please contact ivyconnerstudio@gmail.com within 7 days of delivery. Include your order number and clear photos of the full panel laid flat, along with close-ups of the issue.

Do not install wallpaper that appears damaged, misprinted, or incorrect. Once installed, altered, or cut, the wallpaper is considered accepted and no longer eligible for review or replacement.

7. Installation Disclaimer

We are not responsible for:

Installation errors
Damage to walls, paint, or finishes
Adhesion issues related to textured surfaces, glossy paints, or improper prep

Always test a sample first. For best results, we recommend working with a professional wallpaper installer if you are unsure.

8. Intellectual Property

All artwork, designs, branding, and written content on this website are the property of Painted Ivy LLC and are protected by copyright and trademark laws. You may not copy, reproduce, modify, or redistribute any of our content without prior written permission.

9. Social Media Use

By tagging @paintedivyco or using the hashtag #paintedivyco on social media, you grant us permission to share your content on our website, social media channels, or other marketing materials.

10. Limitation of Liability

To the fullest extent permitted by law, Painted Ivy LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products. Our total liability is limited to the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Painted Ivy LLC, its partners, contractors, and affiliates from any claims, losses, or damages arising from your misuse of the Services or violation of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Revisions will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact:
📧 ivyconnerstudio@gmail.com